Alaska Airlines was selected by passengers for having the ”best in-flight entertainment” and “best food & beverage” in North America for 2019 as part of the annual Airline Passenger Experience Association (APEX) awards.
Also, Virgin America was recognized for having the “best Seat comfort” and “best entertainment.” Virgin America was acquired by Alaska Airlines in Dec 2016 and expect the two airlines will be rated together for future awards.
Airline Passenger Experience Association (APEX), the international airline association focused on passenger experience, awarded regional Passenger Choice Awards (PCAs) to airlines in North America, South America, and Europe. The awards recognize airlines for excellence in seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi.
Category winners were selected based on neutral, third-party passenger feedback and insights gathered through APEX’s partnership with TripIt. Using a five-star scale, nearly one million flights were rated by passengers across 428 airlines from around the world between 24 October 2016 and 31 July 2017.
